Challenge

In 2016, I was contracted to redesign and refresh the USCMC website. The previous site content had been mismanaged, and users needed help finding their needed information.

Process

The project didn’t allow me to interview patients to understand their needs better. I began by performing a full site content audit and analyzing its usability. Leveraging best practices from Neilsen Norman Group and extensive information from the stakeholder, I moved into an abstract phase of the project with wireframes and defining content blocks. Finally, I mocked up high-fidelity comps for delivery to development.

Outcome

The outcome was a refreshed website with user-friendly navigation.